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TERMS & CONDITIONS FOR THE SALE OF GOODS

1. INTRODUCTION

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Welcome to our website. By accessing or using this website, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our site or services.

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2. ABOUT US

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This website is operated by Woodbox Ltd. We supply building materials and timber products to trade and retail customers.

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3. ORDERS & PAYMENT

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  • All orders are subject to availability and confirmation of the order price.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Prices are listed in sterling and are exclusive of VAT unless otherwise stated.

  • Payment must be received in full before goods are dispatched unless a trade credit account has been approved.
     

4. DELIVERY
 

  • Delivery dates are estimates only and are not guaranteed.

  • We are not liable for any delays caused by third-party carriers, weather, or other events beyond our control.

  • It is the customer’s responsibility to ensure someone is available to receive and check the goods at the delivery location.
     

5. OFFERS & DISCOUNTS
 

  • Any of Woodbox's discounts apply to purchases online and the total discount will be calculated at checkout. 

  • A discount code is good for a one-time use and is not valid with any other service promotion or coupon.

  • No cash value and restrictions may apply. Does not include delivery charges.

  • *Free delivery promotion is valid on purchases within a 30 mile radius of SO21 3QF during September ONLY. Purchases must be completed by 11.59pm on 30th September 2025.
     

6. RETURNS & CANCELLATIONS
 

  • Returns may be accepted at our discretion for stock items in original, unused condition within 14 days.

  • Bespoke or custom-cut items are non-returnable.

  • Any damage or shortages must be reported within 48 hours of delivery.

  • Return costs are the responsibility of the customer unless the goods are faulty or incorrect.

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7. PRODUCT INFORMATION

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  • We make every effort to ensure product descriptions, images, and prices are accurate. However, slight variations in color, texture, or size may occur due to the natural characteristics of timber and other materials.

  • It is the customer’s responsibility to ensure the suitability of products for their intended use.
     

8. LIABILITY
 

  • Our total liability for any claim shall not exceed the price of the goods supplied.

  • We accept no liability for indirect, incidental, or consequential damages resulting from the use or inability to use any product.


9. INTELLECTUAL PROPERTY
 

  • All content on this website, including images, text, logos, and graphics, is the property of Woodbox Ltd. and may not be used without our express written permission.
     

10. PRIVACY
 

  • Use of this site is also governed by our Privacy Policy and Cookie Policy. Please refer to those pages for more information on how we handle your data.
     

11. CHANGES TO TERMS
 

  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the website constitutes acceptance of those changes.
     

12. GOVERNING LAW
 

  • These terms are governed by and construed in accordance with the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

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